Privacy Statement

Welcome to the Privacy Statement of StudyGo. Good that you are checking what’s going on with your privacy. We think privacy is very important and we take your privacy very seriously. If you use StudyGo, you want your details to be safe. Of course, you do not want your details to end up in the hands of other companies. In the Privacy Statement below, we explain exactly what information we collect from you and how carefully we handle it. We also explain what rights you have.


We have done our best to keep the Privacy Statement simple and clear. If you want to read an extended version, you can click on “See more on privacy”, where we explain in more detail what is meant.


You can read the whole story, but the conclusion is that we help you to use StudyGo easily and safely based on your personal data. In doing so, we abide by the law (such as the General Data Protection Regulation). And your personal data? We protect them as well as we can!

Table of contents

Through our website studygo.com and the StudyGo app, we collect personal data about you (hereinafter referred to as “Information”). We find it important that you know exactly which Information we collect, for which purposes we use this Information and how long we keep this Information. In this Privacy Statement, we try to describe this in a clear way and explain it in the following topics:

  1. What is StudyGo and who is my data controller?
  2. StudyGo subscription
  3. Practice with StudyGo
  4. Contact with StudyGo
  5. Reports, offers, newsletters and service messages
  6. Computer information
  7. Cookies
  8. Research and analysis
  9. Storage term
  10. Sharing data with third parties
  11. Protecting your Information
  12. Targeted Advertising
  13. What are your rights?
  14. Changes to this Privacy Statement
  15. Questions?

1. What is StudyGo and who is my data controller?

In short: StudyGo is the most fun and educational online practice program to prepare for
your high school test! Do you want to contact us? Please send an email to:
[email protected]

The data controller of your personal data is FutureWhiz, located at Prins Bernhardplein 200, 1097 JB Amsterdam. StudyGo on the other hand is a tradename of De Digitale School B.V. (KvK-number 62134183) which is part of Futurewhiz B.V.

You may contact us by sending an e-mail to: [email protected]

Data categories and legal basis for its processing:

2. StudyGo subscription

In short: When you become a member of StudyGo, we create an account for you. To do this, we need for instance your contact details, education information and password. We also use this information to make the use of StudyGo as convenient and easy as possible.

Creating an account

In order to make use of our services, you must become a member of StudyGo. To do so, you need to create a personal account (“Account”). You can always amend the information that you provide.

To create an Account you need to provide us with the following Information:

Email address*;
Password;
Date of Birth;
First and last name;
Education information (see next paragraph);
Nickname (optional);
Avatar (optional).
*If you are younger than 13 years old, your parent(s)/guardian(s) must fill in their email address to create an Account for you.

We need your email address and password to log onto StudyGo. Processing this information is therefore necessary for the performance of the agreement with you.

We also use the above information to customise and personalise StudyGo for you. For
example, we like to know your full name, so that we can address you properly. We use your
date of birth to see if our services are relevant to you. You can create your nickname and
avatar to personalise your profile. We process this Information based on our legitimate interest because it is important to us to make our services as easy and useful as possible for you (legitimate interest).

Education Information

In short, we want to ask you for information about your school and school level. With this information we can ensure that you can practise with lists or practice tests that suit the type of education you attend and the level and class you are in.

We ask for the following data about your education:

Your country;
The type of education you attend, such as primary school, secondary school o professional
education;
The level of education;
Your year of study;
Your school.

We need this information to be able to adapt the functionalities to you as a user. This way we know that you can practise with lists or take practice tests that suit the type of education you attend and the level and class you are in. The use of this information is part of the service and is necessary in order to provide you with the service (thus processing such information is necessary for the execution of the agreement between StudyGo and you).

We also use this information to better tailor and personalise StudyGo for you as a user. For example, we ask for the name of your school so that we can recommend the right books to you and make suggestions. We use (process) this Information based on our legitimate interest because it is in our interest to make our service as easy and useful as possible for you.

We also use the above Information to analyse, optimise and improve StudyGo (see also Section 7: Research and Analysis). We do this based on our legitimate interest as it enables us, for example, to see whether the functionalities we offer match the different types of education of our users.

Financial Information

In short: Some packages at StudyGo are free and for some you have to pay. To be able to pay, we need your payment details. What these details are depends on your choice of payment.

If you become a paid member, we use your financial details or the financial details of your parents for payment. At StudyGo, you can pay for your membership in a number of ways. It is all done online and in a secure way. If the payment is successful, you will automatically be returned to the StudyGo page.

Before you can proceed with payment, we will ask for your e-mail address or that of your parents. We will use this e-mail address to send you an invoice.

We only use (process) this Information to process payments. The use of this Information is therefore necessary for the performance of the agreement between StudyGo and you.

3. Practice with StudyGo

In short: You can practise with StudyGo in different ways, such as using vocabulary lists and practice tests or via tuition or chatting with tutors. For these different ways of practising we process your data. We use your data to provide the service, but also to tailor StudyGo to the needs of our users.

Learn words and concept

You can save existing lists of words or concepts or create your own. You can also add learning objectives and link lists to them and organise your lists in folders. You can share your lists with others. You can also create a group and link your classmates, friends or students to this group. In your Account you can see an overview of all this.

The use of this information is part of the service and is necessary to be able to offer you the service (thus it is our legitimate interest in making an offer and inviting new users to join the StudyGo platform). 

When you practise with the StudyGo lists, we keep track of the way in which you as a user practise with StudyGo. This Information is also stored in our systems and used to analyse, optimise and improve StudyGo (see also Section 7: Research and Analysis).

Practice Tests

With StudyGo you can prepare for tests by making practice tests. You can indicate which grade you would like to obtain for your test. After you have made an exercise test, we will give you an estimate of the grade you have achieved. Two weeks after you have taken the practice test we will send you an email to ask how you did on the test and what your score was.

We combine this information with the education data you have entered and we need it to tailor the functionalities to you as a user. This way we know that you can practice with lists or practice tests that suit the type of education you receive and the level and class you are in. The use of this Information is part of the Service and is necessary for us to be able to offer you the Service (necessary for the performance of the contract between StudyGo and you).

We also use the above Information to analyse, optimise and improve StudyGo (see also Section 7: Research and Analysis). We do this based on our legitimate interest as it enables us, for example, to see whether our practice tests are up to standard and whether we need to improve them.

Chat with tutors

If you have any questions when preparing for your tests, you can use the tutor chat. We will then put you through to a tutor who you can ask your question to via the chat. In the chat you can ask the tutor your question, but you can also send pictures. The tutor will then help you with your question.

The use of this Information is part of the service and is necessary in the first place to be able to offer you the service (it is necessary for the performance of the agreement between StudyGo and you). This Information is also stored in our systems and used to analyse, optimise and improve StudyGo (see also Section 8: Research and Analysis). For example, we can see whether our practice tests are up to standard and whether we need to improve them. We also store the chat history and your conversation with the tutor to learn from this (which questions do students ask) and to prevent undesirable behaviour. We do this based on our legitimate interest in improving the service and to prevent such behaviour and abuse of our service.

Questions & Answers

If you have a question about the course material, you can post a question on StudyGo and get answers from other users or tutors. You can also answer questions posed by other users. With these answers you can earn points that determine your StudyGo level.

When you ask or answer a question, we process the content of the question or answer and the subject that the question or answer is about. We then automatically link (‘tag’) a school level, year and/or book to make indexing by year, level and book possible. This allows users to filter by year, level and book when searching for questions and answers.

With your question or answer, the following information will be made public: your first name, level of education and year. This information is also visible to users without an account. Other users will be able to see more information about you. You can always change this information.

The use of this information is part of the service and is primarily necessary to be able to offer you the service (thus it is our legitimate interest in making an offer and inviting new users to join the StudyGo platform). This Information is also stored in our systems and used to analyse, optimise and improve StudyGo (see also Section 8: Research and Analysis). For example, we can see the quality of the answers and what questions students ask. Finally, we monitor the questions and answers to prevent undesirable behaviour (We process this Information under our legitimate interest in preventing such behaviour and misuse of the service).

Online tutoring

You can register yourself or your child for online tutoring. You can talk to a tutor via video and/or audio. By means of video, shared screen or shared whiteboard, the tutor can help you via video, audio and/or by drawing or showing pictures. In order to plan the tutoring we need your contact details and information about the subject of the tutoring.

The use of your Information is part of the service and is necessary to provide the service to you (it is necessary for the execution of the agreement between StudyGo and you). Your Information is also stored in our systems and used to analyse, optimise and improve StudyGo (see also Section 8: Research and Analysis). This allows us, for example, to analyse which subjects/topics are being tutored for and adjust our services accordingly and to analyse whether our tutoring is up to standard. We do this based on our legitimate interest
in improving the service.

Satisfaction surveys

You may participate in satisfaction surveys, and we may approach you for an evaluation of our services. We process your information for these surveys on the basis of our legitimate interest to optimise our services and adapt them to the needs of users.

4. Contact with StudyGo

If you have any questions or complaints about StudyGo, you can contact the customer service department at: [email address]. We will save your contact details and your question or complaint. We will search our systems to see if you have a StudyGo membership. We may also ask you for more information if we consider this necessary to answer your question or deal with your complaint.

We use the Information we collect in this way for answering the question and/or dealing with the complaint. This processing of your Information is necessary for the protection of the legitimate interests of StudyGo. These are in fact the interests of being able to serve you as a user of StudyGo efficiently and of optimising its customer service. The information supplied is also stored in our systems and used to analyse, optimise and improve StudyGo (see also Section 8: Research and Analysis).

5. Reports, offers, newsletters and service messages

In short: We use your e-mail address to send you messages. For example, we’ll send you reports on your use of StudyGo and your results. We can also send you newsletters, offers and service messages. You can unsubscribe from our communications, except the service announcements.

Reports
We send you reports to provide you with information about your use of StudyGo and your results. For this we use information such as which word or term lists you use and how long you or your students have practised. You can always opt out of receiving reports by e-mail.

Offers
We use the e-mail address that you have provided (or that of your parent(s)/guardian(s)) and your name to keep you informed about promotions that StudyGo organises or to provide you with offers. We may also use the way you use StudyGo, such as the last time you used StudyGo and which word lists you used. If you no longer use StudyGo (the agreement has ended), we can continue to make you offers. We do this on the basis of the last time you
used StudyGo. We will send you offers only if you give us your prior consent for such marketing content sent via electronic and telephone means (e.g. e-mails, SMS). You can unsubscribe by withdrawing your consent by clicking unsubscribe option in every e-mail. 

Newsletters
You can subscribe to newsletters sent by StudyGo. If you (or your parent(s)/carer(s)) have signed up for the newsletter we will use the e-mail address, you have provided upon your prior consent. We may also use your name to personalise the newsletter. You can unsubscribe by withdrawing your consent by clicking unsubscribe option in each newsletter/e-mail.

Service messages
We also want to keep you informed about the development of our service. For example, when there is an expansion or an update, StudyGo will let you know. As service messages are necessary to provide and improve our services, we process this information on the basis of our legitimate interest.  

We use the above information because it is in our legitimate interest to make our service as easy and useful as possible for you or because you give us your consent to do so depending on whether it is the marketing information or not.

6. Computer information

In short: We collect information from you via your computer. We do this to make StudyGo work properly and to be able to secure StudyGo. This information is called ‘automatically generated information’. This information consists for example of your IP address, the computer system you use and the pages you visit on StudyGo.

In order for StudyGo to work optimally (for example, to display pages properly and to secure the website and the app), we need certain Information. We therefore collect automatically generated information about how you surf the Internet (surfing behaviour) during your use of StudyGo. This information consists of your IP address (the number of your computer that makes it possible to identify your computer), the type of browser (the computer programme used to view internet pages), the computer system you use, the pages you visit and we place cookies.

We use this information to tailor our services to your needs and to resolve technical and security issues. Your information is processed based on our legitimate interest in relation to cookies required and necessary for operation of the WRTS and/or upon your consent in relation to other types of cookies (i.e. cookies not strictly necessary for website operation e.g. marketing cookies). 

For example, we use the IP address, account number and pages/cookies to investigate any unusual situations or to break down hacking attempts. Also, if we suddenly see a lot of use of your account on different devices, we can do something about it.

We use the browser data and the computer system to see how many people are using a particular configuration and adjust the platform accordingly. In addition, this information helps us to debug problems, so that we can see exactly in which situation problems have arisen.

This processing of your information is necessary for our legitimate interest in making StudyGo secure and as user-friendly as possible.

We also use this Information to compile anonymous statistical data. See also section 8: Research and Analysis. If the automatically generated information is collected using cookies, Chapter 7: Cookies also applies.

7. Cookies

In short: We use cookies. You can read our cookie statement if you want to know more.

In addition to the provisions of the Privacy Statement, the provisions of the Cookie Statement of StudyGo apply. The Cookie Statement states which cookies are used and what the purpose of those cookies is. The Cookie Statement can be read at [insert link].

8. Research and analysis

In short: We use your personal data to analyse, maintain, secure and improve StudyGo. In this way, we can make adjustments to our website and apps as necessary.

StudyGo aims to provide services of the highest quality. To this end, we are working all the time to analyse, maintain, secure and optimise StudyGo so that, if necessary, we can make changes to our website and app.

We may use your Information for this research, such as:

the number of word or term lists you use;
the exercise time per exercise;
the duration of your visit to/use of (a specific functionality of) StudyGo;
which word or concept lists have been used and what the results are;
for which subjects/topics tutoring is requested;
which pages of StudyGo have been visited.

To the extent this Information contains your personal data we do this based on our legitimate interest to improve the quality of services. Only employees of StudyGo who have been specially appointed for this purpose have access to your information. The results of the research are always aggregated. This means that the data in the research results cannot be traced back to you personally. Furthermore, we use anonymised data wherever possible. Anonymised data is data that no longer relates to a person.

Examples
Below we give examples of how we may use your information, so that the purpose of StudyGo is clear.

Unfortunately, sometimes StudyGo is not accessible. When you report this to StudyGo, we analyse your account details. We will then try to find out why you cannot log in and what the error is. We also check if this problem occurs with other users and try to improve StudyGo as a whole. We also investigate the quality of the content within StudyGo. If, for example, we see that lists are underused or contain many errors, we can adjust this. We keep track of which rehearsal options/settings are the best.
We monitor your login and game behaviour to see if there are any strange patterns that indicate your account has been hacked. For example, if we see that your username is being used with the wrong password very often, we will respond appropriately.
If we see that certain lists have not been used for a long time, we will delete these lists to clean up our list database.
If we see that there is a high demand for tutoring in certain subjects, we will investigate
adjusting our services accordingly.

9. Storage term

In short: We do not keep your data any longer than necessary, usually no longer than 1 year. Sometimes we need to keep your data longer based on the law.

In principle, we will keep your information for as long as is necessary to achieve the goals described in this document or to comply with legal (retention) obligations. The retention period therefore depends on the nature of the data and the purposes for which StudyGo processes these data. We have drawn up an internal policy for this and we adhere to it.

We retain your account details for as long as you use our service. If you stop using StudyGo (after termination of the agreement) we will keep your account and information about you for another year. This enables us to reactivate your membership without deleting all your account details.

After 1 year we delete your account and the data on your use of StudyGo is also deleted from the account. We do keep your e-mail address and which class you are in for 6 years after termination of the account. We keep your e-mail address to send you marketing related message unless you have withdrawn your consent for receiving such message from us as explained in Section 5.

After the retention period has expired, we will delete or anonymise your Information. If we make the information anonymous, we use the remaining data for our own research and analysis in order to gain insight into the use of StudyGo.

10. Sharing data with third parties

In short: We never sell your personal data to other companies. We will only share your data with other companies if we have to, for example, on the basis of the law or in a court case or if you give your consent.

If StudyGo instructs any companies that have access to your personal data, it does so in a secure way. StudyGo makes arrangements with those companies to ensure that your details are safe there.

Without your consent, your information will not be passed on to any parties that do not belong to StudyGo, except for the following.

StudyGo may supply your details to third parties if StudyGo is obliged to do so based on legislation and/or regulations, if StudyGo considers this necessary in legal proceedings or if StudyGo considers this necessary to protect its rights.

StudyGo will also provide Information to companies engaged by StudyGo which process personal data on behalf of StudyGo. Your Information will only be used for the execution of that assignment. An example of this is the hosting of StudyGo’s central database, or the software that makes it possible to offer online tutoring. StudyGo has concluded (processor) agreements with these companies in which arrangements are made about such things as the security measures that they must take to protect your Information.

11. Protecting your Information

In short: We ensure that your personal data is well secured. This is very important to us. We store your data in Europe. And when we store your data outside of Europe, we make sure that it is secure.

It is very important to us that your information is properly secured. We have therefore implemented appropriate technical and organisational measures to protect your Information from loss or from unlawful processing.

Furthermore, it is important to us that your Information is in principle stored within Europe (the Economic Area). Where the Information is stored outside Europe, we ensure that this is done in accordance with the law and that the required level of protection is guaranteed. For example, we have signed the EU Model Clauses with these parties or base the transfer on an
adequacy decision.

Targeted Advertising

In short: To show you relevant StudyGo advertisements outside our platform, we share your email address under strict conditions with ad networks (Facebook and Instagram). If you have an account there, you will see advertisements of similar products and/or services of StudyGo there.

Advertising is only effective if advertisements are relevant to you. If you provide your email address to StudyGo, for example through campaigns on Facebook and/or Instagram, because you have requested an e-book from us, you participate in a survey, or because you are interested in a StudyGo product that is not yet available for the grade or learning level your child is in, StudyGo shares your email address with Facebook and Instagram. Facebook and Instagram then compare this information with existing Facebook and Instagram profiles. If you have an account on one of these social media platforms, you will then see ads in your timeline or on your feed of similar products and/or services from StudyGo. Users with similar interests will also see these ads. Facebook and Instagram pseudonyms your email address before use. If you do not have an account, your email address is removed.

StudyGo uses your email address for this purpose only based on your consent (Section 6(1)(a) GDPR). You can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of the processing based on this consent before it was withdrawn. For more information on how to exercise your privacy rights, please see Chapter 13.

13. What are your rights?

In short: We think it is important that you know how we handle your personal data and that you have rights to protect your data. For example, you have the right to lodge a complaint with the party that checks whether companies comply with the privacy law (the Polish Data Protection Authority). You also have the right to:

access which data StudyGo collects from you;
have your data modified;
have your details removed;
have your data temporarily not collected;
object to the use of your data;
transferring your data to another platform.

You can ask us all this via [email protected] You can also view and change your own details in your Account at any time.

Response

We will try to respond to your request as quickly as possible, and in any case within one month. However, we may need more time. If that is the case, we will let you know. The additional time will not exceed two months.

Requests can be made by sending an e-mail to [email protected] Please send the e- mail from the e-mail address with which you are known to us, so that we can be sure that the Information you are requesting is related to you.

If we cannot (fully) determine which personal data is covered by your request, we may ask you to explain your request (in more detail).

We may refuse your request, for example because we cannot or do not have to comply with it (legally speaking). We will also inform you of this rejection. Furthermore, we may ask you to identify yourself before processing your request.

Please note that you have the right to file a complaint with the Polish Data Protection Authority. Of course, we hope that this will not be necessary!

Right of access

You can ask us whether we store personal data about you. If we do, we will send you a copy of that data.

Right of rectification

You can ask us to correct incorrect personal data. You can also send us additional information to complete the information about you. You can also make these changes directly in your Account.

Right to be forgotten

You can ask us to delete (certain) personal data about you (the right to be forgotten). If we comply with your request, we will delete the personal data in question.

Right to restriction

You can ask us to temporarily not use your personal data. This means that if we comply with your request, we will not use your personal data for a certain period of time unless the law allows us to do so.

Right to object

You can object to the use of your personal data in certain cases, for example if we use your personal data for our own interest (legitimate interest). If you object, we will weigh your privacy interests against our business interests. If your interests outweigh your interests, we will not further process your personal data.

Right to data portability

You can ask us to send your data to you so that you can easily give it to another party (data portability). If we comply with your request, we will provide the data to you so that you can give it to a third party.

14. Amendments

In short: We may change this privacy statement. In case of major changes, we will always let you know, for example by e-mail.

This Privacy Statement was last updated on 5 October 2022. We may change or supplement this Privacy Statement by updating this page. We recommend that you visit this page regularly. If there are material changes, we will send you an e-mail or inform you on the website.

15. Questions

In short: Do you have a question about your privacy? Please let us know via
[email protected]


Privacy is very important to us. If you have any questions, please feel free to email us at [email protected]